NYC-GROUP APPAREL INC (“we,” “our,” or “us”) is committed to delivering your orders in a timely and transparent manner. This Shipping Policy outlines our shipping procedures, timelines, and responsibilities.
Order Processing
All orders are processed after payment confirmation and project approval. Processing times vary depending on the nature of the service or product (patterns, samples, production pieces, or finished garments). Estimated timelines will be communicated and confirmed before shipping.
Shipping Methods
We ship using trusted domestic and international carriers. Shipping method, carrier, and cost will be selected based on the destination, size, weight, and urgency of the order, unless otherwise agreed in writing.
Shipping Timeframes
Shipping times vary depending on location and shipping method selected. Estimated delivery times are not guaranteed and begin once the order has been shipped, not when the order is placed.
Rush shipping may be available upon request and may include additional charges.
Shipping Costs
Shipping costs are calculated separately and are the responsibility of the customer unless otherwise stated in writing. Any duties, taxes, customs fees, or import charges for international shipments are the customer’s responsibility.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation and tracking information, when available.
International Shipping
International orders may be subject to customs delays beyond our control. NYC-GROUP APPAREL INC is not responsible for delays caused by customs inspections, clearance procedures, or local regulations.
Incorrect Address & Failed Delivery
Customers are responsible for providing accurate and complete shipping information. We are not responsible for delays, lost packages, or additional costs due to incorrect or incomplete addresses.
Lost or Damaged Shipments
NYC-GROUP APPAREL INC is not responsible for packages lost or damaged during transit once they are handed over to the carrier. Any claims for lost or damaged shipments must be filed directly with the shipping carrier. We will assist with documentation upon request.
Order Pickup (If Applicable)
Local pickup may be available by appointment only. Customers will be notified when orders are ready for pickup.
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.
Contact Us
If you have questions about this Shipping Policy or your shipment, please contact us:
NYC-GROUP APPAREL INC
